Betsafe Privacy Policy

We at Betsafe take your privacy seriously, and this Privacy Policy explains how we collect, use, store and protect your personal data when you visit betsafe.com or use our services. As part of Betsson Group, we operate under NetPlay Malta Limited, licensed by the Malta Gaming Authority under licence MGA/CRP/1117/2025. Whether you are browsing our site, registering an account, or enjoying Betsafe slots and live casino games, this policy applies to every interaction you have with us across desktop, mobile browser and our Android app.

Information We Collect

When you create a Betsafe casino account, we collect personal information necessary to verify your identity, process payments and comply with our regulatory obligations. We gather this information directly from you during registration, and automatically as you use our platform.

• We collect your full name, date of birth, address, email and phone number when you register
• We record payment details, including deposit and withdrawal methods you use for your Betsafe deposit and Betsafe withdrawal transactions
• We track your gaming activity, including which Betsafe slots, live casino tables or sports markets you engage with
• We log technical data such as your IP address, device type, browser and operating system whenever you access our Betsafe casino app or website
• We may collect identity verification documents, such as government-issued ID or proof of address, particularly once deposits reach €2,000 in a single transaction or over a rolling 180-day period

How We Use Your Data

We use the information we collect to operate our casino Betsafe platform responsibly and securely. Our processing purposes include the following.

• We use your data to verify your identity and age, ensuring you meet the minimum legal gambling age of 19 or higher where required by your province
• We process your payment information to handle every Betsafe deposit and Betsafe withdrawal request accurately and promptly
• We use your gaming history to administer bonuses, including the Betsafe bonus, Betsafe free spins offers and our VIP loyalty programme
• We analyse your activity to detect fraud, prevent money laundering and comply with anti-fraud regulations under our MGA licence
• We may contact you regarding promotions, a Betsafe promo code, or a Betsafe bonus code, provided you have opted in to receive marketing communications
• We use aggregated data to improve our Betsafe casino online experience, including our Betsafe casino app download performance and site usability

Legal Basis for Processing

We process your personal data on several legal grounds. We rely on contractual necessity when processing data required for you to register, deposit and withdraw funds. We rely on legal obligation when verifying your identity or reporting suspicious activity to regulators. Where you have given consent, such as for marketing emails about Betsafe no deposit bonus offers or new game releases, we process data based on that consent, which you may withdraw at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience across our site. Cookies help us remember your Betsafe login details, tailor content to your preferences, and measure how visitors interact with our Betsafe casino app and website. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some site functionality, including the ability to stay logged in to your account.

Sharing Your Information

We do not sell your personal data. However, we may share your information with select third parties to operate our services effectively.

• We share data with payment processors, including Visa, Mastercard, Trustly, Skrill and Neteller, to complete your deposit and withdrawal transactions
• We share information with identity verification providers to confirm your age and identity in line with our licensing requirements
• We share data with regulatory authorities, including the Malta Gaming Authority, when legally required
• We share data with other companies within Betsson Group for fraud prevention and group-wide compliance purposes
• We share limited data with game providers such as NetEnt, Microgaming, Evolution and Pragmatic Play to facilitate gameplay and jackpot eligibility

Data Security

We implement industry-standard security measures to protect your personal and financial data. Customer funds are held in a segregated bank account, separate from our operating funds, providing protection in the event of insolvency. We use encryption technology to safeguard data transmitted through our Betsafe casino login and Betsafe casino app login processes, and we regularly review our systems to prevent unauthorised access, alteration or disclosure of your information.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory and accounting obligations. Typically, we retain account and transaction records for a minimum period required under Maltese gaming law, even after you close your Betsafe casino account, to comply with anti-money laundering regulations.

Your Rights

We recognise your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may exercise the following rights.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities, including direct marketing
• You have the right to withdraw consent at any time where processing is based on consent
• You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, you can contact our support team at support-en@betsafe.com. If you have concerns that remain unresolved, you may escalate your complaint to csmanagement@betsafe.com.

Age Restrictions and Responsible Data Handling

We do not knowingly collect personal data from individuals under the legal gambling age applicable in their province. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close any associated Betsafe casino login credentials.

International Data Transfers

As part of Betsson Group, we may transfer your data outside Canada, including to Malta or other jurisdictions where our group entities operate. When we do so, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page regularly. Continued use of our Betsafe casino online services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our support team via live chat, available 24/7, or by emailing support-en@betsafe.com. We are committed to addressing your privacy concerns promptly and transparently, ensuring your trust in Betsafe casino remains well-founded every time you deposit, play or withdraw with us.